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Services

	Cargo forwarding (transit cargo transportation management, including he customs clearance)
	- we perform the customs clearance for the transit cargoes at the Russian border;
	Freight transportation by the company rolling stock;
	The leasing of the company rolling stock;
	Customer interaction on the issues of freightage planning and management.
	- route coordination
	- freight flow supervision;
	Complex logistic solutions;
	Freight transportation by the company train blocks (locomotive-haled cars owned by the company);
	External services for the transport infrastructure of industrial plants;
	Freight traffic control;
	Freight flow tracking and the customer notification
	- location reference based on the car inventory number
	- in case of the car delay en route, investigation of the reasons for the idle hours and assistance in the car dispatch as intended
	- in case of failure to deliver the cargo to the station of destination within a regulatory terms of delivery, but not later than six months, the car locating activities by its inventory number shall be arranged in the territory of Russian and the CIS;
	Assistance in the export and transit plans provision
	- сustomer assistance in the freight shipment plan provision
	- application control within the planned month for the export cargo transportation, delivered by the agent of the Railway Administration to the Transport Service Center, and the transit cargoes delivered by the territory of Russian railways company to the CIS and the third countries, transferred by the cable notification (telegram), indicating the forwarding agent of “TransGroup AS” in Russian railways company.
	- control of the declared freight volumes delivery acceptance confirmation by the port at a definite time period
	- resolving the problems on the definite transportation with the employees involved and the Transport Service Center Administration;
	In case of a motivated refusal in the application receipt delivered by JSC “Russian railways company”
	- control on the circumstances elimination which caused the negative decision and the measures for the repeated consideration of a rejected application by Russian railways company;
	Consulting service rendering, reference information on the current conditions of the freightage, rates, distances, terms and conditions of the cargo transportation.